Travel Information: COVID-19 Updates
We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments. The wellbeing of our guests and associates is of paramount importance.
Our Cancellation Policy:
In response to changing marketplace conditions, Aeolos Hotel & Villas – Pelion, is committed to ensuring our customers experience flexibility during these challenging times. We are implementing the following policies:
For guests with existing direct reservations via our email or website for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without charge, as long as the change or cancellation is made only due to covid-19 implications. Please note that any changes to existing reservations will be subject to availability and any rate differences. For guests making new reservations for any future arrival date, including reservations with pre-paid rates, we will allow the reservation to be changed or cancelled at the same way for any scheduled arrival dates. Please note that changes to the reservation will be subject to availability and any rate differences. For any reason other than Covid-19 implications, a full refund is not warranted. Everyone will be addressed with the accepted reservation and stay policy.
May exclude periods with special event restrictions or peak demand weeks. Please refer to the hotel’s manager via call or email for applicable terms or exceptions, if any, when booking or changing reservations. Some guests enjoy special treatment due to repeated visits to AHVP.
Individual (transient) guestroom reservation refunds of any kind (e.g., cash or credit voucher) may take up to 30 days from the date of cancellation to be processed.
Our Commitment to Cleanliness:
Consisting of in-house and outside expert practices in water safety, hygiene and infection prevention, the hotel will work to develop new hospitality cleanliness standards, norms and behaviors for guests. The new standards will be applied to minimize risk and enhance safety for travelers and the people who wear the AHVP name badge.
New Cleaning Terms
While Aeolos Hotel & Villas – Pelion develops its work, we will roll out enhanced technologies at its properties over the next few months, to cover areas and surfaces typically missed in standard cleaning processes. In its everyday cleaning, the Hotel will also be using high classification of disinfectants recommended by the Centers for Disease Control and Prevention and World Health Organization to treat known pathogens.
Each guest reserves the right to inform the reception upon arrival of how often he / she wants the room to be cleaned during his / her stay.
Cleaning Regimen Changes
When guests check into AHVP over the next few months, they will notice a number of additions that will set an even higher standard of cleanliness for the hotel. First of all a sense of security for any transmission is enhanced by the fact that AHVP is consisted of separate residences with entrances contactless with other visitors.
Specific areas of focus include:
Surface Areas-In room processes
In public spaces, the hotel, requiring that surfaces are treated with hospital-grade disinfectants and that this cleaning is done with increased frequency. The area around the pools will be sprayed and cleaned every day with the same practices so as to be ready for safe use. Reserved sunbeds for each room separately, will be promoted. Twelve people can use the biggest pool and five people the smallest one at the same time.
In guest rooms, detailed cleaning practices, requiring all surfaces to be thoroughly cleaned with hospital-grade disinfectants. Employees will come in after all guests have left the room and have closed the air conditions, by using unique equipment for each room during the cleaning process. In every new arrival this equipment will be replaced as useless. Changes in linens and towels will take place every three days in general. All linens and towels will be washed and dried separately in high temperatures. There will not be every day cleaning care. Only garbage will be taken away daily. Visitors can leave this garbage in a bin that will be outside from each room’s entrance. For any emergency ‘cleaning case’ you will use your own cleaning equipment and the second emergency linen pare that will have been placed in each closet. Air conditions will be disinfected and cleaned in the safest way prescribed by health protocols after every arrival.
To help alleviate the risk of COVID-19 transmission through person-to-person contact, we will be using signage in the lobby to remind guests to maintain social distancing protocols and will remove or re-arrange furniture to allow more space for distancing. The Hotel is planning to add partitions at front desks to provide an extra level of precaution for its guests and associates and is working with supply chain partners to make masks and gloves available to associates. You’ll see more hand sanitizing stations around the hotel – near the entrances and front desk, and meeting spaces. Guests can choose to use their phones to check in, make special requests and special orders. These “touchless” services can all be done quickly via internal phones, emails or live chat. Also visitors are responsible to carry their baggage in the room. The employees will make their best to drive them as closer as possible to their room.
Food & Beverage Safety
The Hotel will operate the breakfast service again at the pool bar area, on request and programmed arrivals, so as to be able to avoid overcrowding. All guests can make use of their personal kitchenettes in rooms or try food and beverage services at the area in their own individual responsibility. If anyone is up to food allergies is better to provide to bring with from the country of origin.
In the employees community
For providing safe environments for our guests we have already buy important supplies, including cleaning products, masks, gloves, anti-microbial wipes, sanitizers, stream cleaners, disposable uniforms and shower caps for all the frontline workers.
The owners of the hotel as well as the management that have been certified (EMP Medic First Aid) in the first aid and in the emergency cases due to the pandemic COVID-19 are guaranteed for all the above.
Text created by Kyra Tsourou
Front Office Manager